1. At the Online Store, the seller offers products that are its property as well as products sold on the seller’s behalf but for the benefit of third parties, under the legal relationship of consignment.
2. Orders at the Online Store can be placed 24/7, excluding the technical downtime communicated in an announcement on the website of the Online Store.
3. Prices of products offered at the Online Store are given in PLN, and they include VAT. The price specified next to each product is binding as of the time the order is placed by the customer.
4. Orders placed on business days after 5:00 PM (Polish time) and on Saturdays, Sundays and statutory holidays will be treated as if they were placed on the following business day.
5. The order is placed as follows:
1)    customers select the products they wish to buy using the “Add to basket” function available next to the image of the product;
2)    when selecting the products, customers can review their order, including the order price plus VAT, at all times by using the “Your basket” function;
3)    after selecting the products, the customer performs the final verification and approves the list of products in the “Your basket” window using the “Order” function;
4)    the customer selects the method of delivery and payment method and enters (or edits) the address data required to perform the order:
a)    first name and last name or business name,
b)    delivery address,
c)    contact email address,
d)    contact phone number;
5)    the “Your basket” window includes a summary of all the products the customer intends to buy in connection with the order, including their individual gross prices and costs of delivery as well as the gross price of the entire order indicated in the “Total” section;
6)    before placing the order, customers:
a)    declare that they have read the Terms and Conditions of the Online Store in their current version, published on the Online Store in the “Terms and Conditions” section, and accept the Terms and Conditions,
b)    if they are natural persons – declare that they enter into the contract for purposes not directly connected with their economic or professional activity, by checking the appropriate options at the Online Store.
7. The Order is placed by using the “Order & Pay” function – using this function is equivalent to entering into the contract.

§ 7.

1. Contact information of the Customer Service Centre of the Online Store:
1)    (+48) 43 842 06 01 (for mobile phones and domestic or international landline phones – calls will be charged at local rates); or
2)    sklep@poczta-polska.pl.
2.    Contact regarding the MójZNACZEK service: personalizacja@poczta-polska.pl.

1. An order placed by electronic means is confirmed by the seller promptly by email within 20 minutes. Along with the confirmation, the seller sends to the customer a summary of the order, specifying the purchased products, their unit prices, the costs of delivery and the price of the order including VAT, as well as the full address and contact details of the seller.
2. The customer can make the payment in advance:
1)    online via the payment gateway available at the Online Store;
2)    by payment card via the payment gateway available at the Online Store; accepted payment cards: Visa, Visa Electron, MasterCard, Maestro, MasterCard Electronic.
3. The available payment methods and terms for the fulfilment of the order can be found in the Online Store in the “Shipping and payment” section.
4. To record the delivery of the products or the receipt of a payment “in advance”, the seller issues an invoice or fiscal receipt to the customer. The seller accepts payments made in Polish zlotys (PLN). For international sales, the invoices are issued in English. The invoice is delivered to the customer by email. If the customer is a consumer, the seller delivers the confirmation of the terms of the contract in a separate document: “Consumer Information”. The document contains information that has to be provided according to the law, including the contract withdrawal form.

1. The products are sent within 5 business days from the date on which the gross order price is credited to the bank account of the seller.
2. Promptly after the products are prepared to be delivered, the seller submits information about order details to the customer by email.
3. The ordered products are issued against receipt.
4. If the attempt to deliver the ordered product is unsuccessful, the ordered products will be left for collection by the customer or a person authorised in writing by the customer at the post office of the seller for 7 days from the date of the notice submitted to the customer by email. Additionally, the seller will make efforts to place the notice in the mailbox or in the door or gate of the estate to which the ordered products were to be delivered.
5. If the ordered products are not collected within the designated period or if the recipient refuses to collect the ordered products, they are returned to the seller’s warehouse, and the customer receives a refund of the costs of the products that have not been collected.
6. Order delivery terms are published in the Online Store in the “Shipping and payment” section.

§ 10.

1. The seller warrants that the product sold to the customer will be free of defects. The seller is responsible to consumers for inconsistencies of the product with the contract existing at the time the product is delivered to the customer and discovered within two years from that time.
2. The seller is responsible for the delivery of products that are inconsistent with the order or deficient.
3. The seller is not responsible for damage caused by the lack of continuous access to the website of the Online Store due to force majeure events or actions of the telecom operator.
4. The seller is not responsible if the registered user loses data or suffers damage due to the malfunctioning or functioning of the user’s device that does not have original and updated system protection.

1. The provisions of this section and § 12 of the Terms and Conditions apply only to customers who are consumers.
2. The customer has the right to withdraw from the contract for convenience without any charge. A contract that has been withdrawn from will be considered void, subject to paragraph 6.
3. To withdraw from the contract, the customer has to submit a written contract withdrawal notice and send it to the seller within 14 days of the delivery of the products, and if the product is delivered in batches – from the delivery of the last batch. The above-mentioned time limit will not be deemed exceeded if the notice is sent before its expiry. The customer may use the contract withdrawal form enclosed as Appendix No. 2 to these Terms and Conditions, also available in the Online Store in the “Returns and complaints” section.
4. The customer may also submit the contract withdrawal notice by electronic means, sending it to sklep@poczta-polska.pl. In such a situation, the seller promptly acknowledges to the customer the receipt of the notice by electronic means.
5. Upon withdrawing from the contract, the customer is obliged to return the purchased product without undue delay, no later than 14 days after the submission of the contract withdrawal notice. The above-mentioned time limit will not be deemed exceeded if the product is sent before its expiry and the customer has a relevant document to prove this. The direct costs of the product are borne by the customer, subject to the provisions of paragraph 7. The address to which the product should be returned can be found in the Online Store in the “Returns and complaints” section.
6. If the customer withdraws from the contract, the seller is obliged to refund the amount paid by the customer for the product to be returned complete with shipping costs within 14 days of the submission of the declaration of intent to withdraw from the contract. However, if the customer has selected a product delivery method other than the least expensive method offered by the seller for the given order, the seller is not obliged to refund the additional costs borne by the customer, including, in particular, the costs equal to the difference between the selected and the least expensive shipment option. The seller will refund the payment using the same payment method as the one used by the customer unless the customer expressly agrees upon a different refund method with the seller that does not incur any costs on the part of the seller. The seller will not refund the payment received from the customer until the products are received back or until the customer submits evidence confirming that it has sent the products, whichever is sooner. The seller issues an adjustment invoice for the returned items.
7. Despite withdrawing from the contract, the customer is liable for the reduction of the value of the product caused by the use of the items exceeding the use necessary to establish the type, characteristics and properties of the product.
8. Unless the appendix to the Terms and Conditions that describes the detailed rules for the sale of the products indicates otherwise, customers are not entitled to withdraw from the contract, even if they are consumers, if the contract concerns products made upon request and according to the customer’s guidelines (customised goods, e.g., the “MójZNACZEK” service), second-hand products, products with a short shelf life, products delivered in a sealed packaging that cannot be returned after the packaging is opened due to health or hygiene reasons if the packaging was opened after the delivery of the product, sealed items or items sold in packages or multi-packs or services the customer was obliged to pay for if the seller had fully performed the service upon the customer’s express prior consent and the customer had been informed and acknowledged before the commencement of the service that after the performance of the service by the seller, the customer would lose the right to withdraw from the contract.
9. Customers who are also consumers bear the direct costs of the return of the product, i.e., the cost of sending the product back to the seller.

1. The customer may submit a complaint in case of an inconsistency of the product with the contract existing at the time of delivery that was discovered by the consumer within two years of the delivery of the product. The customer may submit the complaint in writing at any post office or send it by email. The complaint may include one of the following requests: rectification of the defect, replacement of the product with a defect-free item, price reduction or withdrawal from the contract.
2. The forms of the documents concerning complaints can be found on the website of the Online Store in the “Returns and complaints” section.
3. The seller may request that the complaint be amended, in particular, by requesting that missing information or the faulty product be sent to the address indicated in the request for the amendment of the complaint. The complaint will be considered within 14 days of its submission. The delivery of the product under the terms defined in this paragraph takes place at the seller’s expense.
4. Submission of the complaint does not exclude the possibility of pursuing the customer’s claims in court.
5. The seller considers the complaint within 14 days of receiving it. The seller replies to the complaint in the same form in which it has received the complaint. If no reply is provided to the complaint within 14 days, it will be deemed that the complaint has been admitted.
6. If the complaint is found to be reasonable, the seller, depending on the customer’s request, reduces the price, rectifies the defects of the product, delivers a fault-free product or missing product to the customer or refunds an equivalent of the product to the customer. The amount due, including the difference due to price reduction, is refunded by a transfer to the bank account indicated by the customer. The seller issues the adjustment invoice to the customer.
7. If the customer’s complaint is not found to be reasonable, the customer may, without prejudicing the right to bring legal action in common court, try to resolve the dispute with the seller out of court – in particular, the customer may:
1)    file a case with the permanent arbitration court operating at the relevant Provincial Inspectorate of Trade Inspection;
2)    address the relevant Provincial Inspectorate of Trade Inspection with a request to initiate out-of-court consumer dispute resolution proceedings.
8. The use of a specific method of out-of-court dispute resolution can take place only upon mutual consent of the customer and the seller. If the complaint is rejected in whole or in part, the seller notifies the customer about its consent or the refusal to participate in out-of-court consumer dispute resolution proceedings. The specific procedures for out-of-court resolution of disputes between the customer and the seller are available on the website of the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów) at http://www.uokik.gov.pl and on the websites of the Provincial Inspectorates of Trade Inspection, and they can also be obtained from county (municipal) consumer advocates.
9. The customer may also use the ODR Internet platform for easier amicable settlement of disputes, available at: http://ec.europa.eu/consumers/odr. The terms and the procedure for the resolution of disputes via the ODR platform are defined in other regulations.

1. If the customer is not a consumer:
1)    the seller will only be liable for actual damage, only within the limits of the order price (incl. VAT);
2)    if the product does not conform to the contract, the customer will only have the right to request the rectification of the defect or replacement of the product with a defect-free item;
3)    the right to request rectification of the defect or replacement of the product will expire if the customer did not examine the product immediately after its delivery in the presence of the delivery company and did not notify the seller by email about the defect on the same day, including a description of the defect;
4)    subject to the above, provisions of § 12(1–4) and (7–8) will apply, whereas the time limit for the submission of the complaint will be 14 days from the delivery of the product;
5)    if the complaint is admitted, the seller will promptly inform the customer and deliver a fault-free product, and where this is not possible – it will refund an amount corresponding to the price of the order including VAT.

1. By accepting the Terms and Conditions on the website of the Online Store, registered users represent that they have read the Privacy Policy available on that website as well as the Terms and Conditions and agree to comply with them.
2. Matters not regulated in the Terms and Conditions will be governed by the provisions of the generally applicable law, including, in particular, the Consumer Rights Act of 30 May 2014, the Act of 23 September 2016 on out-of-court resolution of consumer disputes, the Electronic Services Act of 18 July 2002 and the Civil Code.