Terms and Conditions for the Sale of Codes by Poczta Polska S.A.,
allowing the purchase of personalized products on the partner’s website
created in accordance with Article 8 of the Act of July 18, 2002, on the Provision of Electronic Services (Journal of Laws of 2020, item 344)
I. General Provisions
1. This document specifies the terms of sale by Poczta Polska S.A., based in Warsaw, at ul. Rodziny Hiszpańskich 8, 00-940 Warsaw, registered in the Register of Entrepreneurs maintained by the District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Register, under KRS number 0000334972, with share capital of PLN 964,140,000.00 fully paid, tax ID 525-000-73-13, for codes that allow the purchase of personalized films or letters as specified in item 4 at https://sklep.pocztapolska.pl/
2. The terms used in these Terms and Conditions mean:
1) Code – an alphanumeric string authorizing the purchase of a personalized product on the partner’s website,
2) Consumer – a natural person making a legal transaction with an entrepreneur that is not directly related to their business or professional activity,
3) Ordering Party – a natural person, legal entity, or organizational unit without legal personality but with legal capacity, purchasing the codes,
4) Partner – the entity responsible for fulfilling the personalized product, for which Poczta Polska S.A. acts as an intermediary in the sale of the code. Information about the Partner is available on the website https://sklep.poczta-polska.pl/
3. For matters related to the purchase of codes, contact with Poczta Polska S.A. is possible:
1) via telephone numbers:
• 801 333 444 – from landline phones (charges per the operator’s price list),
• (+48) 438 420 600 – from mobile phones and domestic and international landlines (charges per the operator’s price list),
2) via email: prezenty@poczta-polska.pl
4. Available personalized products in the Poczta Polska S.A. offer:
• Santa Claus Movie for one child
• Santa Claus Movie for multiple children
• Santa Claus Letter in GOLD version
5. Information about available personalized products in the sales channel of Poczta Polska S.A., ordering procedures, code redemption, and prices is available on https://sklep.poczta-polska.pl/
6. The Terms and Conditions are available on https://sklep.poczta-polska.pl and on www.poczta-polska.pl.
7. The purchase of a code through the Poczta Polska S.A. sales channel confirms that the Customer has read and accepts these Terms and Conditions.
II. Terms of Code Sale
1. The buyer may purchase any quantity of codes in a single transaction.
2. One code entitles the purchase of one personalized product at https://www.elfi.pl/pocztapolska.html
3. The code can be ordered online at https://sklep.poczta-polska.pl/
4. Code purchases are available 24/7 on https://sklep.poczta-polska.pl/
5. The code payment is made in advance.
6. The price of the codes in the order constitutes the total cost of the purchase agreement. The Ordering Party bears no additional costs associated with the delivery of the codes.
III. Online Sales
1. For proper use of the website https://sklep.poczta-polska.pl/, the Ordering Party must have:
• an ICT device with Internet access,
• a properly configured and up-to-date web browser,
• an active email account,
• enabled JavaScript functionality.
2. To purchase a code via https://sklep.poczta-polska.pl/, the buyer:
1) selects the code for the product they intend to purchase by using the “Next” function,
2) after selecting the codes, in the “Summary” window, the buyer conducts a final review of the code list for purchase,
3) the Ordering Party, by using the “Buy” function, is redirected to the payment gateway to make the payment for the order,
4) when placing an order, the Ordering Party must provide necessary data for order processing, such as name, email address, and domestic mobile phone number.
3. By placing an order, the Ordering Party consents to the contract’s execution.
4. The order is placed after using the “Pay Online” function; this action constitutes contract formation.
5. For online orders at https://sklep.poczta-polska.pl/, the code payment is made:
1) online via the Poczta Polska Payment Gateway (online transfers),
2) by card via the payment gateway,
3) using BLIK payments.
6. By placing an order, the Ordering Party confirms they have read and accept these Terms and Conditions by ticking the checkbox with the linked Terms.
7. Order confirmation and terms of the agreement, i.e., order summary, indicating the purchased codes and unit prices, are sent immediately to the Ordering Party’s email by Poczta Polska S.A.
IV. Order Fulfillment
1. Order fulfillment occurs after verification by Poczta Polska S.A. of the Ordering Party’s payment for the gross value of the order.
2. Following the order and payment, Poczta Polska S.A. will deliver the ordered codes without defects to the Ordering Party’s mobile phone number via SMS and email within two business days from payment registration.
3. A VAT invoice for the personalized film or letter ordered on https://www.elfi.pl/pocztapolska.html is issued by the partner according to applicable VAT regulations.
4. Consumers have the right to withdraw from the code purchase within 14 days from the contract date, provided the code has not been used to personalize a film or letter on the partner’s website.
5. To withdraw from the contract, consumers should complete the withdrawal form available in Annex No. 1 to the Terms and send it to the address specified in Section I, item 3, point 2.
V. Code Usage
1. The Ordering Party is entitled to purchase a personalized product on https://www.elfi.pl/pocztapolska.html based on the code purchased through the Poczta Polska S.A. sales channel.
2. The purchased code must be used by December 31, 2024. After this date, unused codes will expire, and the Ordering Party will not be entitled to a refund.
3. Detailed rules for purchasing personalized films and letters are available on the website https://www.elfi.pl/pocztapolska.html
VI. Liability
1. Poczta Polska S.A. is liable for non-performance or improper performance of the code sale agreement.
2. In case of non-performance or improper performance of the code sale agreement, the Ordering Party is entitled to compensation up to the value of the order.
3. Poczta Polska S.A. is not liable for incorrect phone numbers or email addresses provided by the Ordering Party.
4. The Ordering Party has the right to a refund if the code is not delivered or does not work.
VII. Complaint Procedure
1. If ordered codes are not delivered after payment or do not work on the website https://www.elfi.pl/pocztapolska.html, the Ordering Party has the right to submit a complaint.
2. Complaints can be submitted:
1) for non-delivery – no sooner than 3 business days after payment, but within 7 days of payment.
2) for code malfunction – by December 31, 2024.
3. Complaints can be submitted:
1) in writing, to Poczta Polska S.A., ul. Rodziny Hiszpańskich 8, 00-940 Warsaw,
2) via email to prezenty@poczta-polska.pl.
VIII. ODR Platform
To facilitate the amicable resolution of consumer disputes, in the event of a contract concluded electronically via the website, the Ordering Party may use the EU online ODR platform, available at: http://ec.europa.eu/consumers/odr/. Attempting to amicably resolve the dispute via this online platform is possible under the terms outlined at the mentioned address and by mutual agreement of Poczta Polska S.A. and the Ordering Party.
IX. Additional Information
1. In matters not regulated by these Terms, the provisions of generally applicable law apply, in particular, the Civil Code, the Consumer Rights Act of May 30, 2014 (Journal of Laws of 2020, item 287), the Act on Out-of-Court Settlement of Consumer Disputes of September 23, 2016 (Journal of Laws of 2016, item 1823), and the Act on Electronic Service Provision of July 18, 2002 (Journal of Laws of 2020, item 344).
2. In connection with the service referred to in these Terms, the Partner SANTA PIOTR ZIELAWSKI, as the Data Controller under Article 4(7) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR), has entered into a data processing agreement with Poczta Polska S.A. as provided for in Article 28 of the GDPR.
Annex No. 1 – Contract Withdrawal Template
………………………………………
Place, date
………………………………………
Consumer’s Name and Surname
………………………………………
………………………………………
Residential Address
Poczta Polska S.A
ul. Rodziny Hiszpańskich 8
00-940 Warsaw
Statement
of withdrawal from the contract concluded outside the company’s premises
I hereby declare my withdrawal from the code sale contract for order number ................... concluded on ………….............. 2024.
Please refund the amount of ................... PLN (in words ............................................................ zlotys) by transfer to the bank account ...........................................................................................................................
………………………………………
*Order number from www.elfi.pl
………………………………………
Consumer’s Signature
*Required when purchasing letters or films; the order number was sent to your email after personalizing the order
